1. Who these terms apply to

Blunt Logic Ltd is registered in England and Wales (company number PENDING_COMPANY_NUMBER). Registered office: PENDING_REGISTERED_OFFICE_ADDRESS.

These terms apply when a customer, owner, or authorised representative accesses a private workspace, hosted client deployment, operator console, onboarding flow, billing page, support channel, or related service provided by Blunt Logic Ltd. If a signed statement of work, order form, or master services agreement applies, that document takes priority where it expressly conflicts with these terms.

The service is offered for business use only. By accepting these terms the customer represents that it is acting as a business and not as a consumer, and that the service is being acquired wholly or mainly for purposes within its trade, business, craft, or profession.

By accepting these terms or accessing the service, the individual represents that they have the legal authority to bind the customer to these terms.

2. Service scope

Blunt Logic Ltd designs, hosts, operates, and supports private AI systems for business customers. Services may include managed hosting, workflow tooling, AI-assisted drafting and research, billing controls, monitoring, support, document generation, and integrations with approved providers. The service may be delivered as a client-specific deployment on a Blunt Logic Ltd subdomain or designated URL, on a customer domain, or in another agreed hosting arrangement.

Unless expressly agreed in writing, each customer workspace is a private, single-customer environment. Access is by invitation or explicit configuration only and is not a public multi-tenant SaaS account.

3. Accounts and authorised users

The customer is responsible for ensuring that only authorised people access the workspace, that login credentials are kept secure, and that the owner email, MFA, billing, and recovery details remain current. The customer must notify Blunt Logic Ltd promptly if it suspects unauthorised access, credential compromise, or misuse of the service.

4. Subscriptions, billing, and top-ups

Paid access may require a Stripe subscription, prepaid AI credit, or other agreed billing arrangement. Subscription fees, included usage, AI credit, top-ups, and overage terms are shown during onboarding, in the billing control panel, or in the applicable order form. Taxes, bank charges, and provider pass-through costs may be added where applicable.

The customer authorises recurring subscription charges and any explicitly approved top-ups, usage charges, or invoice drafts. Unless a refund right is required by law or stated in an order form, setup work, consumed AI usage, and prepaid credits already applied to the workspace are not refundable.

5. AI-assisted features

The service may use AI models and third-party providers to assist with research, summaries, drafts, document preparation, workflow suggestions, and operational analysis. AI outputs may be incomplete, inaccurate, outdated, or unsuitable for a particular purpose. The customer remains responsible for reviewing outputs before relying on them or sending them externally.

AI features are intended to support human-led business workflows, not to replace legal, financial, compliance, medical, or other professional advice. The customer must not use the service to make fully automated high-impact decisions about individuals without appropriate lawful basis, review, and safeguards.

6. Acceptable use

The customer must use the service only for lawful business purposes. The customer must not use the service to send unlawful marketing, spam, phishing, malware, deceptive content, hate or harassment, regulated advice without authority, or content that infringes another person's rights. The customer must not attempt to bypass security controls, scrape or overload the service, probe infrastructure, reverse engineer non-public components, or impersonate another person or organisation.

Where the workspace supports outreach, email, research, CRM, or document workflows, the customer is responsible for ensuring the lawful basis, accuracy, suppression handling, privacy notices, unsubscribe handling, and provider account configuration are appropriate for its use case.

Where the workspace supports direct marketing, the customer is responsible for compliance with the Privacy and Electronic Communications Regulations 2003 (PECR), including any consent requirements for direct marketing to individual subscribers, sole traders, or partnerships.

7. Customer data and responsibilities

The customer owns and is responsible for the data, prompts, files, contacts, CRM records, instructions, and outputs it submits to or creates in the workspace. The customer must ensure it has the rights and lawful basis needed to process that data and to instruct Blunt Logic Ltdto process it on the customer's behalf.

The customer grants Blunt Logic Ltd a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, display, and process customer data solely as necessary to provide, secure, maintain, and support the service.

The customer must not upload special category data, payment card data, or highly sensitive information unless this has been expressly agreed and the workspace has been configured for that data type.

8. Availability, changes, and support

Blunt Logic Ltd will use reasonable skill and care to provide and maintain the service. The service may be updated, changed, suspended, or unavailable for maintenance, security, provider outages, abuse prevention, or circumstances outside reasonable control. Any service levels, response times, or dedicated support commitments must be set out in a separate written agreement.

9. Suspension and termination

Blunt Logic Ltd may suspend access where payment fails, the customer materially breaches these terms, security is at risk, provider access is revoked, or continued operation may create legal, compliance, or reputation risk. Either party may terminate according to the applicable subscription, order form, or written agreement.

The customer may cancel its subscription at any time through the billing control panel or by written notice. Cancellation takes effect at the end of the current paid subscription period. The customer remains responsible for fees accrued up to the effective date of cancellation.

On termination, Blunt Logic Ltd may retain limited records needed for billing, audit, security, legal compliance, dispute handling, and backups. Customer data export, deletion, or handover will follow the applicable agreement and the Data Processing Addendum.

10. Intellectual property

Blunt Logic Ltd and its licensors retain ownership of the platform, reusable code, templates, operational tooling, designs, documentation, and know-how. The customer retains ownership of its customer data and business content. Subject to payment and compliance with these terms, the customer may use the configured workspace for its internal business purposes.

11. Liability

Nothing in these terms limits liability that cannot legally be limited, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, Blunt Logic Ltd is not liable for indirect losses, lost profits, lost revenue, loss of goodwill, loss of opportunity, or losses caused by customer instructions, customer data, third-party providers, or unreviewed AI outputs.

A liability cap summary must be configured before these terms are used for live paid onboarding.

12. Governing law and contact

Governing law and jurisdiction must be configured before these terms are used for live paid onboarding. General enquiries: hello@bluntlogic.ai. Privacy and data-rights enquiries: privacy@bluntlogic.ai.