1. Who these terms apply to and how the contract is formed

Blunt Logic Ltd is registered in England and Wales (company number PENDING_COMPANY_NUMBER). Registered office: PENDING_REGISTERED_OFFICE_ADDRESS.

These terms apply when a customer, owner, or authorised representative accesses a private workspace, hosted client deployment, onboarding flow, billing page, support channel, or related service provided by Blunt Logic Ltd. They govern customer access to the service; internal access by Blunt Logic Ltd personnel is governed by Blunt Logic Ltd's internal policies and, for customer personal data, by the Data Processing Addendum. If a signed statement of work, order form, or master services agreement applies, that document takes priority where it expressly conflicts with these terms.

The service is offered for business use only. By accepting these terms the customer represents that it is acting as a business and not as a consumer (as defined in the Consumer Rights Act 2015), and that the service is being acquired wholly or mainly for purposes within its trade, business, craft, or profession. Statutory consumer protections are disapplied to the fullest extent permitted by law.

By accepting these terms or accessing the service, the individual represents and warrants that they have the legal authority to bind the customer to these terms.

The contract between the customer and Blunt Logic Ltd is formed when the customer accepts these terms during onboarding and Blunt Logic Ltd records that acceptance. Subscription payment is then completed through Stripe Checkout to activate workspace access. The accepted document versions remain available at their public URLs, and copies are available on request from hello@bluntlogic.ai.

2. Service scope

Blunt Logic Ltd designs, hosts, operates, and supports private AI systems for business customers. Services may include managed hosting, workflow tooling, AI-assisted drafting and research, billing controls, monitoring, support, document generation, and integrations with approved providers. The service may be delivered as a client-specific deployment on a Blunt Logic Ltd subdomain or designated URL, on a customer domain, or in another agreed hosting arrangement.

Unless expressly agreed in writing, each customer workspace is logically isolated and operated as a single-tenant environment for the customer. Access is gated by owner authentication and per-customer access controls, is by invitation or explicit configuration only, and is not a public multi-tenant SaaS account.

3. Accounts and access

Unless otherwise agreed in writing, workspace access is restricted to the customer's configured owner account and any additional authorised users expressly agreed and configured. The customer is responsible for ensuring that only authorised people access the workspace, that login credentials are kept secure, and that the owner email, MFA, billing, and recovery details remain current. The customer must notify Blunt Logic Ltd promptly if it suspects unauthorised access, credential compromise, or misuse of the service.

4. Subscriptions, billing, and top-ups

Paid access may require a Stripe subscription, prepaid AI credit, or other agreed billing arrangement. Subscription fees, included usage, AI credit, top-ups, and overage terms are shown during onboarding, in the billing control panel, or in the applicable order form, and the subscription price is confirmed to the customer in Stripe Checkout before the first charge. All fees are stated in pounds sterling and are exclusive of VAT, which will be added at the prevailing rate where applicable. Taxes, bank charges, and provider pass-through costs may also be added where applicable.

Subscriptions renew automatically at the end of each billing period until cancelled. The customer authorises recurring subscription charges, any explicitly approved top-ups, and any usage overage invoices explicitly approved by the customer through the billing control panel; overage charges will not be made without that approval. If a subscription payment fails, Blunt Logic Ltd may suspend access after notice and a reasonable opportunity to update the payment method.

Prepaid AI credits are pre-purchased service usage, not stored monetary value, and are consumed as the service is used. Unless a refund right is required by law or stated in an order form, setup work, consumed AI usage, and prepaid credits already applied to the workspace are not refundable, and unused prepaid credit lapses when the contract ends. Overdue sums may accrue interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

5. AI-assisted features

The service may use AI models and third-party providers to assist with research, summaries, drafts, document preparation, workflow suggestions, and operational analysis. AI outputs may be incomplete, inaccurate, outdated, or unsuitable for a particular purpose. The customer remains responsible for reviewing outputs before relying on them or sending them externally.

AI features are intended to support human-led business workflows, not to replace legal, financial, compliance, medical, or other professional advice. The customer must not use the service to make solely automated decisions that produce legal or similarly significant effects on individuals without appropriate lawful basis, human review, and safeguards.

6. Acceptable use

The customer must use the service only for lawful business purposes. The customer must not use the service to send unlawful marketing, spam, phishing, malware, or deceptive, defamatory, obscene, harassing, or hateful content, to carry out regulated activities (such as financial, legal, medical, or immigration advice) without the necessary authorisation, or to process content that infringes another person's rights. The customer must not attempt to bypass security controls, scrape or overload the service, probe infrastructure, or impersonate another person or organisation, and must not reverse engineer non-public components except to the extent that applicable law (including the Copyright, Designs and Patents Act 1988) permits that activity and the right cannot be excluded by contract.

Where the workspace supports outreach, email, research, CRM, or document workflows, the customer is responsible for ensuring the lawful basis, accuracy, suppression handling, privacy notices, unsubscribe handling, and provider account configuration are appropriate for its use case.

Where the workspace supports direct marketing, the customer is responsible for compliance with the Privacy and Electronic Communications Regulations 2003 (PECR), including any consent requirements for direct marketing to individual subscribers, sole traders, or partnerships.

The customer must maintain reasonable records supporting its lawful basis, suppression decisions, privacy notices, and unsubscribe handling, and must promptly provide reasonable cooperation and evidence where a regulator, recipient, provider, or other third party raises a complaint relating to the customer's use of the service.

7. Customer data and responsibilities

The customer owns and is responsible for the data, prompts, files, contacts, CRM records, instructions, and outputs it submits to or creates in the workspace. The customer must ensure it has the rights and lawful basis needed to process that data and to instruct Blunt Logic Ltd to process it on the customer's behalf.

The customer grants Blunt Logic Ltd a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, display, and process customer data solely as necessary to provide, secure, maintain, and support the service.

The customer must not upload special category data, payment card data, or highly sensitive information unless this has been expressly agreed and the workspace has been configured for that data type.

8. Availability, support, and warranty disclaimer

Blunt Logic Ltd will use reasonable skill and care to provide and maintain the service. The service may be updated, changed, suspended, or unavailable for maintenance, security, provider outages, abuse prevention, or circumstances outside reasonable control. Standard support is provided through the channels described in the workspace or agreed with the customer; no specific response time, service level, or dedicated support commitment applies unless set out in a separate written agreement.

The service may interoperate with third-party services, providers, and APIs, including those the customer chooses to connect or instructs Blunt Logic Ltd to use. Blunt Logic Ltd is not responsible for the availability, security, or performance of third-party services, and their use may be subject to those parties' own terms.

Except as expressly set out in these terms, all conditions, warranties, and representations implied by law are excluded to the fullest extent permitted by law. The service is provided with reasonable skill and care but is not warranted to be error-free, uninterrupted, or fit for any particular customer purpose beyond what is expressly described. The customer is responsible for determining whether the service meets its requirements before committing to live use.

9. Suspension and termination

Blunt Logic Ltd may suspend access immediately where payment fails after a notified grace period, where there is a genuine security emergency, where continued operation risks serious harm to third parties or would breach applicable law, or where provider access needed to run the service is revoked. For any other material breach that is capable of remedy, Blunt Logic Ltd will give the customer written notice identifying the breach and at least 14 days to remedy it before suspending or terminating; if a material breach is incapable of remedy, Blunt Logic Ltd may terminate on written notice.

The customer may cancel its subscription at any time through the billing control panel or by written notice. Cancellation takes effect at the end of the current paid subscription period. The customer remains responsible for fees accrued up to the effective date of cancellation.

On termination, Blunt Logic Ltd may retain limited records needed for billing, audit, security, legal compliance, dispute handling, and backups. Customer data export, deletion, or handover will follow the applicable agreement and the Data Processing Addendum.

Sections addressing customer data responsibilities, intellectual property, liability, indemnities, governing law, and any other provisions that by their nature should survive, survive termination of these terms.

10. Intellectual property

Blunt Logic Ltd and its licensors retain ownership of the platform, reusable code, templates, operational tooling, designs, documentation, and know-how. The customer retains ownership of its customer data and business content. Subject to payment and compliance with these terms, the customer may use the configured workspace for its internal business purposes.

As between the parties, outputs generated by the service from customer inputs for the customer's workspace are customer content, subject to Blunt Logic Ltd's ownership of the underlying platform, templates, tools, and know-how. Outputs are not warranted to be unique, original, or non-infringing, and the customer must review outputs and ensure that external use does not infringe third-party rights.

If the customer provides feedback, suggestions, or feature requests, Blunt Logic Ltd may use them to improve its products and services without restriction, attribution, or payment.

11. Liability

Nothing in these terms limits liability that cannot legally be limited, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. Subject to that, neither party is liable to the other for indirect or consequential losses, lost profits, lost revenue, loss of goodwill, or loss of opportunity, and Blunt Logic Ltd is not liable for losses caused by customer instructions, customer data, third-party providers, or AI outputs that the customer has not reviewed before use.

[A liability cap summary must be configured before these terms are used for live paid onboarding.]

The customer's obligation to pay fees properly due is not limited or excluded by this section. Each party acknowledges that the limitations and exclusions in this section are reasonable having regard to the circumstances known at the date of these terms.

12. Indemnities

The customer will indemnify Blunt Logic Ltd against liabilities, costs, and reasonable expenses arising from third-party claims, complaints, or regulatory action caused by the customer's content, the customer's outreach lists and lawful-basis decisions, breach of the acceptable use section, or use of the service in breach of applicable law, except to the extent caused by Blunt Logic Ltd's own breach of these terms. Any intellectual-property indemnity from Blunt Logic Ltd must be agreed in a signed order form or other written agreement.

13. General

These terms, together with the Data Processing Addendum and any applicable order form or statement of work, form the entire agreement between the parties for the service and supersede prior discussions and representations, except fraudulent ones. If documents conflict, the order of precedence is: a signed order form or statement of work; the Data Processing Addendum for the processing of customer personal data; then these terms. The Privacy Notice is an information notice, not a contract.

Blunt Logic Ltd may update these terms by publishing a new version and will give at least 30 days' notice of material changes through the workspace, by email, or both, with renewed acceptance requested where required. If a material change is adverse to the customer, the customer may object before the change takes effect and terminate at the end of the current paid subscription period without penalty.

The customer may not assign these terms without Blunt Logic Ltd's prior written consent. Blunt Logic Ltd may assign these terms to a successor entity in connection with a merger, acquisition, or sale of all or substantially all of the relevant assets, provided the successor assumes Blunt Logic Ltd's obligations and the customer is notified.

Notices must be given in writing to the contact routes stated in these terms or to the customer's registered account email. A failure to enforce a right is not a waiver of it. If any provision is found unenforceable, the remainder continues in force. No third party has rights to enforce these terms under the Contracts (Rights of Third Parties) Act 1999. Neither party is liable for delay or failure caused by events outside its reasonable control, except that nothing in this paragraph relieves the customer of its obligation to pay for service already provided.

Before starting court proceedings (other than for urgent injunctive relief or undisputed payment claims), the parties will first attempt in good faith to resolve any dispute by escalation to a senior representative of each party for at least 30 days from written notice of the dispute.

14. Governing law and contact

These terms and any dispute or claim (including non-contractual disputes or claims) are governed by the laws of [governing law to be confirmed before live use]. The courts of [jurisdiction to be confirmed before live use] have exclusive jurisdiction, unless applicable law requires otherwise. General enquiries: hello@bluntlogic.ai. Privacy and data-rights enquiries: privacy@bluntlogic.ai.